FAQ

Q. What is the cost of each issue?

A. Issue 1 is £2.99, all other issues are £7.99. Postage is free.

Q. How many issues are there in the subscription?

A. There are 28 issues planned.

Q. Can I get the free subscription gifts without subscribing?

A. Unfortunately free gifts are only available when you subscribe. However, you may start a subscription at any issue and still receive the free gifts.

Q. I have already sent a request to subscribe - has this been processed yet?

A. We always ensure that new subscriptions are processed as soon as possible in order to minimise the waiting period for the first delivery. However, due to the large number of subscriptions we receive this can sometimes take several working days. Once your subscription has been processed you will receive a confirmation letter or email. If you do not receive confirmation please contact our Customer Services team. If you are paying by Direct Debit the first payment will be taken 13 days after the subscription is processed, and all credit/debit card payments will be taken within seven working days.

Q. I have submitted two orders online but I only want one. What do I need to do?

A. As long as the subscriptions were in that same name one of them will be automatically discarded.

Q. When will I receive my subscription or back issues?

A. When payment has been debited delivery should be within a maximum of 21 days.

Q. Do I have to subscribe again after my first payment?

A. No, payments will continue to be taken until you request that your subscription is cancelled.

Q. I want to cancel, what do I need to do?

A. You can write, phone or email us to let us know you wish to cancel your subscription. We require 28 days’ notice, and request that any remaining credit be used up.

Q. My magazines or free gifts were damaged when they arrived in the post, what do I need to do?

A. If you are a subscriber, please could you inform us of your subscriber code and we can send a replacement. You may be required to return the damaged item to us using our freepost address.